Terms of Service 

Last Updated: September 4, 2025

Welcome to PlayTots (www.playtots.in), your trusted destination for premium pregnancy pillows. By using our website, browsing products, or placing an order, you agree to follow the terms and conditions outlined in this Terms of Service (“Terms”). These Terms are designed to protect both you as a customer and us as the service provider, ensuring a smooth, transparent, and trustworthy shopping experience.

1. Acceptance of Terms

By accessing or using PlayTots:

• You acknowledge that you have read, understood, and agreed to these Terms.

• If you do not agree, you should stop using our website immediately.

• Your continued use of our website constitutes acceptance of any updates to these Terms.

2. Eligibility to Use Our Website

• You must be 18 years or older to make purchases.

• If you are under 18, you may use PlayTots under the supervision of a parent or legal guardian who agrees to these Terms.

• We reserve the right to refuse access or terminate accounts if we suspect misuse.

3. Online Store Terms

• Our website is intended for lawful purchases of pregnancy pillows and related comfort products.

• You may not use our website for fraudulent, illegal, or unauthorized purposes.

• You must not upload malware, harmful code, or attempt to disrupt the website.

• Breach of these terms may lead to immediate suspension of your access.

4. General Conditions

• We reserve the right to refuse service to anyone at any time.

• Your content (such as reviews or comments) may be transferred unencrypted across networks, except for sensitive payment details which are always encrypted.

• You may not resell, duplicate, or exploit our website or content without written permission.

5. Products, Descriptions, and Pricing

We make every effort to describe our products, especially our maternity and pregnancy pillows, as accurately as possible. However:

• We do not guarantee that your device’s display of colors or product images will be perfectly accurate.

• All descriptions and pricing are subject to change without prior notice.

• We reserve the right to discontinue any product at any time.

• Pricing may vary during sales, promotions, or seasonal offers.

6. Orders, Billing, and Account Information

When placing an order with PlayTots:

• You must provide accurate, complete, and up-to-date details (name, address, phone number, and email).

• We reserve the right to refuse, limit, or cancel orders at our discretion.

• Orders placed using incorrect information may result in cancellation without liability.

• If we suspect fraud, bulk orders, or misuse, we may cancel the order and issue a refund.

For more details, please refer to our Refund & Return Policy.

7. Shipping & Delivery Policy

• We currently deliver across India.

• Shipping timelines vary depending on your location and the courier service. Standard delivery typically takes 5–10 business days.

• Delays may occur due to external factors like courier disruptions, strikes, or natural events. We will notify you in such cases.

• Once your order is shipped, you will receive a tracking ID to monitor your package.

8. Cancellations, Returns, and Refunds

We want you to shop with confidence at PlayTots.

• Cancellations: Orders can be cancelled within 3 hours of placing the order by contacting us via email or WhatsApp.

• Returns: We have a 15-day return policy. Items must be unused, in original packaging, with all tags intact.

• Refunds: Refunds are processed within 2–3 business days once the returned product is received and inspected.

• Damages or Defects: If you receive a damaged or incorrect product, notify us immediately for an exchange or refund.

For complete details, please see our Refund Policy page.

9. Third-Party Tools & Links

• PlayTots may provide third-party tools, apps, or links to external websites.

• We are not responsible for third-party websites, their content, or their privacy practices.

• Use of third-party links is at your own risk.

10. User Comments, Reviews & Submissions

• When you submit feedback, reviews, or comments, you grant PlayTots the right to use, display, and publish such content for marketing purposes.

• You must not post content that is unlawful, abusive, defamatory, or harmful.

• PlayTots reserves the right to remove content deemed inappropriate.

11. Privacy & Data Protection

Your use of PlayTots is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

12. Prohibited Uses

You may not use PlayTots:

• For unlawful or fraudulent purposes

• To violate intellectual property rights

• To transmit viruses or harmful software

• To harass, threaten, or harm others

• For spamming or unauthorized advertising

Violation may result in suspension and legal action.

13. Disclaimer of Warranties & Limitation of Liability

• All products and services are provided on an “as-is” basis.

• PlayTots does not guarantee uninterrupted, secure, or error-free access.

• We are not liable for damages, losses, or delays caused by your use of our website or products, except as required by Indian law.

14. Indemnification

You agree to indemnify and hold harmless PlayTots, its employees, and affiliates against any claims, damages, or expenses resulting from your misuse of our website or violation of these Terms.

15. Severability

If any provision of these Terms is deemed invalid, the remaining Terms will remain enforceable.

16. Termination

• PlayTots reserves the right to suspend or terminate your access for violating these Terms.

• You may stop using our website at any time.

• Termination does not relieve you of any outstanding payment obligations.

17. Governing Law & Jurisdiction

These Terms of Service are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts located in New Delhi, India.

18. Changes to Terms of Service

PlayTots reserves the right to modify or update these Terms at any time. Updates will be posted on this page, and continued use of our website means you accept the revised Terms.

19. Contact Information

For questions or concerns regarding our Terms of Service, please contact us:
📧 Email: contact@playtots.in
📞 Phone/WhatsApp: +91 8733961822