Privacy Policy
Your privacy matters to us at PlayTots India. This privacy policy explains how we collect, use, and protect your personal information. It also covers your rights as a user.
In short, we collect only what we need. Moreover, we keep your data safe and never sell it to anyone.
Last updated: 24 April 2026
Who We Are
PlayTots India is an online store based in India. We sell pregnancy pillows and maternity support products across the country. In this policy, “we”, “us”, and “our” refer to PlayTots India. Also, “you” and “your” refer to the person visiting or buying from our website.
Our website is playtots.in. For any privacy-related questions, please reach out to us using the contact details at the bottom of this page.
Information We Collect
We collect only the details we need to serve you well. In other words, we do not ask for anything we do not use.
Here is what we may collect:
- Personal details: Name, email, phone number, and shipping address
- Order details: Products you buy, order history, and payment confirmation
- Account details: Login details if you create an account with us
- Device details: IP address, browser type, device type, and operating system
- Usage details: Pages you visit, time spent, and links you click on our website
- Communication details: Emails, chats, or messages you send to our support team
Please note, we do not store your full credit card or debit card details. Instead, payments are handled by secure third-party payment gateways.
How We Collect Your Information
We collect your data in a few simple ways. For example:
- When you place an order on our website
- When you create an account with us
- When you sign up for our newsletter
- When you contact our support team
- When you browse our website through cookies and similar tools
- When you interact with us on social media
How We Use Your Information
We use your information to run our business and serve you better. Therefore, here is what we use your data for:
- To process and ship your orders
- To send order updates, tracking links, and delivery confirmations
- To respond to your questions and support requests
- To improve our products, website, and customer experience
- To send you offers, discounts, and updates if you opt in
- To prevent fraud, misuse, or abuse of our services
- To meet legal and tax requirements under Indian law
In short, we use your data only for the reasons you would expect from a trusted store.
Sharing Your Information
We do not sell your personal data. Moreover, we do not rent or trade it to anyone.
However, we may share limited information with trusted third parties to run our business. For example:
- Courier partners: To deliver your order to your address
- Payment gateways: To process your online payments safely
- Email and SMS providers: To send order updates and support messages
- Analytics tools: To understand how our website is used, such as Google Analytics
- Legal authorities: If required by Indian law or a court order
All our partners are required to protect your data. Also, they can use it only for the purpose we share it for.
Cookies and Tracking
Our website uses cookies to give you a better shopping experience. Cookies are small files saved on your device when you visit a website.
We use cookies to:
- Remember items in your shopping cart
- Keep you logged in to your account
- Understand how visitors use our website
- Show you relevant ads on other websites
You can turn off cookies in your browser settings. However, some parts of our website may not work properly without them.
Data Storage and Security
We take your data security seriously. Therefore, we follow strong safety practices to protect your information.
Here is what we do to keep your data safe:
- We store your data on secure servers
- We use SSL encryption on our website for safe browsing
- We work only with trusted, secure payment gateways
- We limit access to your data within our team
- We review our security practices from time to time
Still, no system on the internet is 100% secure. So we cannot promise complete safety. However, we do our best to protect your information at all times.
How Long We Keep Your Data
We keep your data only as long as we need it. For example, we may keep your order details for a few years to meet tax and legal rules.
After that, we safely delete or anonymise your data. You may also ask us to delete your data any time. See the next section for details.
Your Rights Over Your Data
Under Indian data protection laws, you have clear rights over your personal information. Therefore, you can:
- Access your data: Ask for a copy of the information we have about you
- Correct your data: Update any wrong or outdated details
- Delete your data: Ask us to remove your data from our systems
- Withdraw consent: Stop receiving marketing emails or SMS any time
- Raise a complaint: Contact us if you feel your data is not handled well
To use any of these rights, please email us at contact@playtots.in. Also, we will respond within a reasonable time under Indian law.
Marketing Emails and Messages
We may send you emails, SMS, or WhatsApp messages about offers and new products. However, we do this only if you opt in.
You can unsubscribe any time. For example, just click the “unsubscribe” link in our emails. Also, you can reply “STOP” to our SMS messages to opt out.
Children’s Privacy
Our website is not meant for children under 18 years of age. Moreover, we do not knowingly collect data from minors.
If you believe a child has shared data with us, please contact us. We will delete such data right away.
Third-Party Links
Our website may link to other websites for your convenience. However, we do not control those sites or their privacy practices.
So please read the privacy policy of any third-party site you visit.
International Users
Our website is meant for customers in India. However, if you visit our site from another country, please note that your data may be processed in India. Also, Indian privacy laws will apply.
Changes to This Policy
We may update this privacy policy from time to time. Moreover, we will post the new version on this page with an updated date.
Please check this page once in a while to stay informed. In short, by continuing to use our website, you agree to the latest version of the policy.
Contact Us About Privacy
Do you have any questions or concerns about your privacy? Please reach out to us.
- Email: contact@playtots.in
- Phone and WhatsApp: +91 8733961822
- Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
- Website: playtots.in
Thank you for trusting PlayTots India with your information. We take that trust seriously, and we always will.