Shipping Policy

Last Updated: September 4, 2025

We are committed to making your shopping experience smooth, reliable, and stress-free. We understand how important it is for expecting mothers and families to receive their pregnancy pillows and comfort products on time. That’s why we ensure fast and free shipping across India, with trusted courier partners to deliver your orders safely.

1. Free Shipping Across India

• We offer 100% Free Shipping on all orders placed through our website (www.playtots.in), no hidden charges, no minimum order value.

• Our goal is to ensure that every customer, whether in Gujarat or a remote town in India, enjoys a seamless shopping experience.

2. Delivery Timelines

We work hard to deliver your pregnancy pillows as quickly as possible:

• Orders placed before 12:00 PM on working days are processed and dispatched the same day.

• Orders placed after 12:00 PM are shipped the following working day.

• Delivery time may vary depending on your exact location and courier service availability.

• Rural or remote areas may require an additional 1–2 days.

3. Order Processing Time

• Once you place your order, you will receive a confirmation email and/or WhatsApp notification.

• Our team processes and prepares your order for dispatch within 24 hours (excluding Sundays and public holidays).

• You will be notified once your pregnancy pillow is shipped.

4. Shipment Tracking

• After dispatch, we provide a tracking ID so you can follow your shipment in real-time.

• You can check your delivery status directly through our courier partner’s website or via the tracking link we send you.

5. Address & Delivery Information

• Please ensure that your shipping address, contact number, and email ID are entered correctly at checkout.

• PlayTots will not be responsible for delays or non-delivery due to incorrect or incomplete details provided by the customer.

• If you need to update your shipping address after placing an order, contact us within 2 hours at 📧 contact@playtots.in or 📞 +91 8733961822.

6. Delays & Exceptions

While we aim to meet the stated delivery timelines, delays may occur due to:

• Courier service disruptions or strikes

• Remote or hard-to-reach areas

• Extreme weather conditions or natural events

• Unexpected demand or stock unavailability

In such cases, our support team will keep you informed and provide updated delivery timelines.

7. International Shipping

PlayTots ships only within India. We are working towards making our pregnancy pillows available globally in the future. Stay tuned for updates.

8. Customer Support

If you face any issues with delivery or need urgent assistance, please contact us:
📧 Email: contact@playtots.in
📞 Phone/WhatsApp: +91 8733961822