Privacy Policy

Last Updated: August 5, 2025

This Privacy Policy explains how PlayTots (“we”, “us”, “our”, or “the Site”) collects, uses, shares, and protects your personal information when you visit, use, or make a purchase from www.playtots.in, or otherwise interact with our services (the “Services”). By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the Services.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or service offerings. When we make changes, we will update the “Last Updated” date above and post the revised policy on our website.

Information We Collect

We collect different types of personal information based on how you interact with our site and services.

1. Information You Provide Directly

When you use our Services, you may provide us with:

Contact details such as name, email address, phone number, and shipping/billing address
Order and payment information
Account credentials (if applicable)
Communications sent through contact forms, support requests, or other channels

2. Automatically Collected Information

We may collect certain data automatically through cookies and similar tracking technologies:

IP address
Browser type and version
Device type and operating system
Pages visited and actions taken on the site
Date and time of access
Referring URLs

3. Information from Third Parties

We may receive information about you from third parties, such as:

Payment processors
Shipping providers
Marketing or advertising platforms
Shopify and other service providers that support our eCommerce operations

All third-party data collection is governed by the privacy policies of the respective third-party providers.

How We Use Your Information

We use your personal information for the following purposes:

To Fulfill Orders and Provide Services

Process transactions and payments
Arrange shipping and delivery
Handle returns and customer support
Manage user accounts

For Marketing and Promotions

Send promotional emails and offers
Deliver targeted advertising on our website and third-party platforms
Personalize user experience based on preferences and browsing behavior

To Improve Our Services

Analyze user behavior and traffic patterns
Enhance the functionality and performance of our website
Conduct customer research and satisfaction surveys

For Security and Fraud Prevention

Monitor for suspicious activity
Prevent unauthorized access to user accounts
Comply with legal requirements and protect our rights

How We Share Information

Your personal information may be shared with:

Type of Information	Shared With
Contact and identity details	Payment processors, shipping carriers
Order history and preferences	Fulfillment partners, analytics tools
Usage and browsing data	Advertising networks, marketing services
Geolocation and technical data	Cloud storage and hosting providers

We do not sell or disclose sensitive personal information without your consent. All data sharing is done in accordance with applicable laws and only with service providers who adhere to data protection standards.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal data, please contact us so we can remove it.

Data Retention and Security

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. While we implement appropriate technical and organizational measures to protect your data, no system is completely secure.

Do not send sensitive information (such as passwords or financial details) through unsecured channels.

Your Rights

Depending on your jurisdiction, you may have the following rights:

Access the personal information we hold about you
Request corrections to inaccurate data
Request deletion of your personal information
Object to or restrict processing
Withdraw consent (where applicable)
Receive a copy of your data (data portability)
Appeal a denied request

You can exercise your rights by contacting us using the information provided below. We may verify your identity before fulfilling any request.

Communication Preferences

You can opt out of promotional emails at any time by clicking the unsubscribe link in the email. However, we may still send important service-related messages, such as order confirmations or account updates.

International Data Transfers

We may transfer and store your data in countries other than your own. We take appropriate safeguards, such as using Standard Contractual Clauses, to ensure your data is protected.

Complaints

If you have any concerns or complaints about our data handling practices, please contact us. If we are unable to resolve your issue, you may have the right to lodge a complaint with a local data protection authority.