Refund & Return Policy

Last Updated: August 5, 2025

At PlayTots.in, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, which is why we’ve created a simple and transparent 7-day refund and return policy. Please read the details below carefully to understand our process for cancellations, returns, exchanges, and refunds.

Order Cancellation Before Shipment

If you need to cancel your order, you can do so within 3 hours of placing it. To request a cancellation:

Email us at contact@playtots.in
Or WhatsApp us at +91-8733961822

If your order qualifies for cancellation, your payment will be refunded within 2–3 business days from the date of cancellation confirmation.

Please note: Orders cannot be cancelled once they have been processed or shipped.

7-Day Return & Refund Policy

You have 7 calendar days from the date of delivery to request a return if you’re not fully satisfied with your purchase.

Eligibility for Return

To qualify for a return:

The item must be unused, unwashed, and in its original condition
All tags and packaging must be intact
A receipt or proof of purchase is required

Items returned without prior authorization will not be accepted.

To initiate a return, contact us at support@playtots.in or call/WhatsApp +91-9821910561. Once your return is approved, we’ll provide the return address and instructions for shipping the item back to us.

Refund Processing

Once we receive and inspect the returned item:

We will notify you of the approval or rejection of your refund
If approved, the refund will be issued to your original payment method within 2–3 business days

Note: It may take additional time for your bank or credit card company to process the transaction.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong product, please contact us immediately upon delivery:

Email: support@playtots.in
WhatsApp: +91-9821910561

We will assess the issue and offer a replacement or exchange at no additional cost. All approved replacements will be processed within 7 working days.

Important Notes

Return shipping costs may be borne by the customer unless the return is due to our error (damaged or incorrect item).
Items marked as final sale or non-returnable cannot be returned.
Used, washed, or soiled items are not eligible for return or refund.